Paul Thurston

POSITION:
Service Design Advisor

EMAIL ADDRESS:
pthurston@designwales.org

BIOGRAPHY:
Paul leads our Service Design Programme at Design Wales. Since graduating from Central St.Martins School of Art & Design, Paul has worked at a number of design, brand and advertising agencies in London. For the past five years Paul has been head of design at the social innovation agency, thinkpublic. Whilst at thinkpublic Paul worked on projects that improved patient, staff and management communications and brought about new services and products for the UK public sector.

Paul has continued to build expertise in the field of service design by lecturing at several universities, including The Royal College of Art, London College of Communication and Kingston University. As well as consulting for organisations such as NESTA, The NHS and The Alzheimer's Society.

Recently Paul contributed his experience of public sector service design to the book 'Designing Services Using Innovative Methods' (Mittien/Koivisto 2009). He is currently focused on building a hub of service design activity in Wales and has a particular interest in the advanced manufacturing sector.

KEYWORDS :
Service Design, Innovation, Manufacturing, Industry, Design

SELECTED PUBLICATIONS:
Designing Services using Innovative Methods (Koivisto/Miettinen 2009)

Touchpoint, International Journal of Service Design (Vol3 No.2) 2011